Privacy at Epping Medical & Wellness Hub
Epping Medical & Wellness Hub respects your privacy and handles personal information in line with Australian privacy expectations and applicable healthcare obligations. This page explains the information we may collect through our website and clinic communications, how we use it, and how you can contact us about privacy questions.
What information we collect
We may collect information you provide directly to us, including your name, phone number, email address, appointment enquiry details, and any information you choose to submit through forms or email. We may also collect technical information such as browser type, referring pages, and basic analytics data to improve website performance and user experience.
How we use your information
We use personal information to respond to enquiries, coordinate appointments, provide clinic updates, improve website performance, and maintain clinic operations. We only use information for purposes reasonably connected with delivering healthcare services, administration, and communication.
Website tools and third parties
Our website may use analytics, spam protection, review widgets, and caching or performance tools. These services may process technical information needed to secure the site, measure traffic, or load content correctly. We work to use reputable providers and limit data sharing to what is operationally necessary.
Your choices
You can contact us to request access to your website enquiry information, ask for corrections, or raise privacy concerns. For clinical record requests, please contact reception so we can follow the appropriate identity and records process.
Contact
If you have any privacy questions, please call (03) 9401 5118 or contact Epping Medical & Wellness Hub at 