This policy applies to products purchased from Epping Medical & Wellness Hub, online or at our clinic.
Your consumer rights
Australian Consumer Law guarantees apply to our products and cannot be excluded. This policy does not limit those rights, including for sale items.
For a major product failure, you can choose a refund or replacement. For a minor problem, we will provide a remedy without charge within a reasonable time. If we cannot resolve it in that time, you may be entitled to a refund, replacement or other remedy. Rights to compensation for loss or damage also remain available where the law provides them.
Request a return or refund
Contact our team with your order number or other proof of purchase, the product name and a description of the problem. Photos may help us assess it. We will explain the next steps and arrange a suitable way to return the item if needed.
- Email: reception@mwhub.com.au
- Phone: (03) 9401 5118
- Clinic: Shop 10, 2 Lyndarum Drive, Epping VIC 3076
Returns and refunds
Original packaging is not required for a faulty-product claim. When a fault is confirmed, we reimburse reasonable return costs. Refunds use the original payment method unless we agree otherwise. Consumer rights are not subject to a blanket 30-day return limit.
Change of mind
We do not offer change-of-mind returns. This does not affect your consumer rights.
Read more about consumer remedies on the ACCC website.